At this time we are still only open to hotel guest packages.
These packages can only be purchased by calling the hotel at 585-344-2100.
If you purchase a hotel room online, through third party site, you will not have waterpark access without paying the additional fee. Booking though third party sites also have additional fees they charge you when completing the booking.
You must use a credit card and have on file to book a room.
Only coming to the Waterpark Enter through Waterpark Entrance in Back of Hotel Facing Target Store near Rear Palm Tree.
We do not supply towels
Do parents have to pay?
o Yes Everyone needs to pay to enter the Waterpark. Watch the Calendar for Free Dry Pass Days.
o Yes to stay for the party they would need a dry pass which costs $5.00
Children 1 and Under
o $3.00 Comes with Swim Diaper Must be below 42” Tall
o Free with Proof or Swim Diaper Must be below 42” Tall
Must wear a Swim Diaper (No Exception)
o Diapers are not allowed in pool as they expand and explode must wear swim diaper
We ask that you do not change your child on the tables in Water Park others have to eat there too.
Please do not disrobe yourself or your child in the waterpark. we have changing rooms and a family room with a changing table
Please rinse off in the showers before getting in pool to remove and make-up or soap to help keep pool clean for other guests
-If you or your child does something against the rules you or they will be spoken too (Whistle may Be Blown as Well) This is for yours, theres and others safty. We do not have time to come find you first if your child is doing something against the rules, Yes even if you are right there. Action must be stopped as quickly as possible this is part of the staffs training to keep incedents down. No they are not allowed to do it if you think it is Okay. If your child has a hard time comprehending directions please make sure you inform staff and stay with your child for safety.
-Everyone Must fallow the rules even if you are the only ones here. The rules are in place for a reason.
-Staff is not yelling to be mean when they tell someone to do something it is loud in the waterpark with just the water on, they are just making sure the information is being heard, and yes we must tell them to walk everytime they are not.
Please always check calendar before coming
o Winter Months we can sell out to hotel guests
o Summer Months we have blackout dates or times
No Pets are Allowed
(Service Animals with Proper Animal I.D. Verification)
No Outside Food or Beverage are allowed in the Waterpark
o Including Alcoholic Beverages
o Outside food or beverage will be thrown away no questions asked
-Food allergies are considered on a per person basis. It is up to the discretion of the staff. If you are allowed something for the person with allergies to be brought in permission will be revoked if you are eating/drinking something we carry in house.
o Pepsi Products
o NOT Peanut Free
o Concession Items Like: Pizza, Hotdogs, Chicken Fingers, Hamburgers, Tator Tots, French Fries
We do Not carry Lettuce, Tomato, Onions
o Refillable Cups Each Refill Cost Extra but are at a discounted rate
Can be used for as long as you own the cup For Soda or Slushie Products
o Mini Melts Ice Cream
o Food is made to order on average and we use Ovens no deep fryer Nothing is instant
Temperature is set to waterpark Temperature 85° it cannot be adjusted
Can not get in the room more the 10 minutes before start of party
Coolers can not be brought into the waterpark
Large Purses or Bags may be searched upon arrival or upon question
No Glass can be brought into the waterpark
MARCO POLO is NOT allowed in our pools (Consequence of inappropriate touching)
Piñatas are not allowed in Waterpark Because of Spacing , garbage, and hanging ability
o Tokens are included in party packages
o Arcade games take Tokens, Lobby Arcade Games take Tokens and American Quarters
o Change Machine in arcade
o Most Games in Arcade give out tickets or prizes based on skill of the player (Lobby Games do not)
o You can rent lockers from the Gift Shop at $3. for the day plus a $5 deposit. Once
the key is brought back (must be same day) you will receive your $5 deposit back.
o Lockers Open and Close all Day with no additional charge
o Lockers are personal size 1 foot square
Discounts & Coupons
o Discounts and Coupons can only be used on Full Day Passes
o Not valid on discounted days, Days with Toekns included or short days
o May not be valid on peak or black-out days
o Seneca Park
Zoo Discounts can be used any time
o Must be 42” tall to ride the 2 Large Slides
o Cannot Ride with another person
o Cannot utilize floatation device in slides unless built into swim suit
o Must be supervised by a parent or guardian above age of 18
o Parent or guardian must be in waterpark
o Minors must be supervised at all times.
o Minors in Groups need one Parent or guardian per 5 Minors
What Age is right for the waterpark
o Our waterpark target audience is children 0-12 years in age so that parents feel more relaxed bringing their younger children
o We do have something for everyone to do
Do you have to be a hotel guest to utilize the waterpark
o No, Tickets are based on availability with ticket sales going to hotel guests first
o Tickets can only be purchased that day for that day from the gift shop
o We do list tickets on-line for peak-blackout dates
o Always call for availability before coming. To guarantee entrance and the best deal book an overnight room package and use the waterpark for two days.
Do you have group tickets available
o Yes discount pricing starts with party packages with a minimum of 8 guests
o Groups start at 16 guests by contacting our gift shop during park hours. Group sales must be done a minimum of 1 day in advance. With
What is the temperature in the waterpark
o Air temperature inside the main waterpark area is 85 degrees
o Pools & slides are 84/85 degrees
o Spa is 98.5 This is so children of all ages can be in the Spa as we are a family friendly waterpark
o Outside pool when open is not heated!!!
Do you have gift certificates
Does hotel have its own pool
o No the waterpark is the only pool in the hotel
o Do hotel guests get to use the park for free
-If you have a waterpark package
-Otherwise you have to pay for tickets
Forms of payment
-Cash, Credit Card
ATM on Site as well
Can you leave and come back
o Yes if it is the same day
o You can bring in your own flotation devices
o Noodles are not allowed
o We supply a limited number of coast guard approved life vests for free
Swim Attire/Bathing suits Must have Bathing suit on
o Family friendly Suits (Discretion is on the staff)
o No Rivets, Jewels, or metal that can scratch the slides are allowed
o Jean Shorts are not allowed
o We have bathing suits for sale in our gift shop from $8-$22 (Availability of sizes changes daily)
o Men’s and Women’s changing Rooms off Lobby
o Family Changing room with changing station off lobby
Lockers are located in Lobby of Waterpark
Climbing on Rocks is not permitted
No Splashing of others in any pool
No Flips under water or hand stand you do not want to get kicked nobody else does either
We do not have outlets to charge electronics
Kiddy Pool (Monson Lagoon)
o Is Geared for Children Below 42”
o Can be utilized by anyone with respect for the younger patrons
o Younger Children below 24” can ride on Adult Guardians Lap on kiddy pool slides
Make sure Childs legs and feet are on your lap so they do not get caught under you
Some Basic Rules (This does not include every rule)